Shipping policy

Last Updated: February 24, 2023

At To The Moon Gaming Gifts, we aim to provide clear and reliable shipping information so customers understand when their orders are expected to arrive.

SHIPPING AREA

We currently ship to eligible addresses within the United States.

ORDER PROCESSING

Orders are normally processed within 1 business day after payment has been successfully authorized.

Orders placed on weekends or U.S. public holidays may begin processing on the next business day.

TRANSIT TIME

After an order has been processed and dispatched, standard transit time is normally 7-8 business days.

ESTIMATED TOTAL DELIVERY TIME

The total estimated delivery time is generally 8-9 business days.

This consists of:

Handling time: 1 business day
Transit time: 7-8 business days

Business days do not include weekends or U.S. public holidays.

Delivery estimates may occasionally be affected by carrier delays, severe weather, incorrect delivery information, holidays, or circumstances outside our reasonable control.

SHIPPING COST

We offer FREE standard shipping on eligible U.S. orders.

TRACKING

When tracking is available, tracking information will be sent after the order has been dispatched.

Tracking information may require additional time to become active after shipment.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment.

DELIVERY ISSUES

If your order is delayed, damaged, lost, or marked as delivered but cannot be located, please contact our customer support team so we can review the shipment.

CONTACT INFORMATION

Nexus
1200 Dexter St W10, Fort Lupton, CO 80621
United States

Phone: +1 (629) 234-3980
Email: Contact@gamenexus.shop

Business Hours:
Monday - Saturday: 9:00 AM - 5:00 PM
Sunday: Closed